ReBath
ReBath Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
ReBath has 1.7 star rating based on 114 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Initial sales presentation, Crew was polite and did a good job keeped work area clean, Drain is ok.
Cons: Long time to resolve issue, Very very bad experience, Manager attitude.Recent recommendations regarding this business are as follows: "absolutely not", "I would heartily recommend Re-bath.", "It would be hard to do worse - stay away.", "Hold on to your seat when they show you the bottom line.", "Do not do business with this company.if you need them in the future, you will be sorely disappointedd".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
ReBath has 1.7 star rating based on 114 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Initial sales presentation, Crew was polite and did a good job keeped work area clean, Drain is ok.
Cons: Long time to resolve issue, Very very bad experience, Manager attitude.Recent recommendations regarding this business are as follows: "absolutely not", "I would heartily recommend Re-bath.", "It would be hard to do worse - stay away.", "Hold on to your seat when they show you the bottom line.", "Do not do business with this company.if you need them in the future, you will be sorely disappointedd".
Most users want ReBath to offer a solution to their issues.
Consumers are not pleased with Discounts and Special Offers and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Phoenix, ArizonaWon't warrant work
Preferred solution: fixed
User's recommendation: absolutely not
Quality Service
User's recommendation: I would heartily recommend Re-bath.
Failure to honor "Lifetime Warranty"
User's recommendation: It would be hard to do worse - stay away.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Beaufort, South CarolinaResolved: Poor Customer Service after Product install
Company fixed the issue and I have been provided with apology.
- Failue to honor contract
Preferred solution: Fix product failure
User's recommendation: Do not do business with this company...if you need them in the future, you will be sorely disappointedd
Not sure what Re-Bath is smoking
User's recommendation: Hold on to your seat when they show you the bottom line.
Complaint
Preferred solution: Price reduction
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Port Huron, MichiganLost $20,000
BEWARE Lies, manipulation, poor craftsmanship, horrible customer service. I paid $20,000 in full already!
The job is not finished, but now they want $3500 more or have to sign a document voiding my lifetime warranty and that me or anyone on my behalf will never speak about my experience with them.
Everything they installed has to be replaced or repaired, my closet shelves and doors were never installed, and the flop trim was not put in. They refuse to talk to me and told me I have to talk to their lawyer.
The toilet isn't secure, after we shower you can see the glue behind the surround and ceiling cap, they hacked up the inside of the vanity and medicine cabinet, the floor is separating, tub face falls off, caulk is separating just to name a few.
User's recommendation: RUN!!!! DO NOT USE THIS COMPANY
Having some issues with the hardware and can’t get a tech to come!
I have discoloration on the drain and the pull handle for the shower is hard to pull up. None can look at it on weekends or after 3pm.
Texted an associate for someone to come look at my tub.
The associate tells me that no one can come after 3 oclock. I told her that my husband and I work and we cant get home until after three that we needed someone to come at 3:30 - 4. They had nobody after four so if you were working family, there is no way you can get someone to look at the tub, unless youre home or take a day off. I called a supervisor and that supervisor was no help at all as she was again trying to convince me to take a day off instead of having someone come after three.I dont know of any company that does not work weekends or does not have anything 9-to-5.
I am very disappointed and they still did not get back to me since I texted them back and forth since June. They were trying to work with me but didnt.
- Customer service
Preferred solution: My product looked at and fixed.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Clinton Township, MichiganDoor will not stay shut
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Park City, UtahBad performance Salt Lake City Franchise
Concerns the Salt Lake City Office. First contact was a sales person.
He took only pics. Did not measure anything. Said electricity had to be turned off which was not true. Tub was too big.
Did not fit into bathroom. I needed a smaller tub. Their tub did not fit through the bathroom door needing walls to be cut. They Installed their tub the wrong way facing away from the water lines requiring water lines to be re-routed.
Bathroom wall paint was totally ruined. They did not re-paint. Install manager named Holly Holdbrook never answered my phone calls.
Neither did their local law person. I would not recommend the Salt Lake City Office.
User's recommendation: Be careful of the Salt Lake City Office. they are very difficult to del with and lie a lot.
Horrible
Preferred solution: Price reduction
Unsatisfactory attempt at small bathroom renovation.
A series of miscommunication and timely installation. They were understaffed and employees at that time consisted of unskilled workers.
Caustic materials were also used. The Contractors State License Board sanctioned them for improper contract language, no permits issued, and poor workmanship, etc. Money was taken from my bank account without my knowledge and that was a hassle for me to verify with the Bank that I did not authorize its usage. I sued for the money it took to fix their mistakes to make the bathroom useable.
I was awarded the money I sought plus my court costs and interest accrued because of the timely failure to pay. Then, ReBath filed a suit against me to recoup the balance of the contract. Again, the verdict was in my favor given all the supporting evidence. It was Just one headache after another.
Perhaps now, after all this time, improvements have been made. I hold no ill will toward them.
My timing in hiring ReBath was a terrible mistake. I also would never use them again for anything.
User's recommendation: Hire at your own risk. Have an attorney look over the contract so you fully understand what several words mean.
Dissatification of quality to price
ReBath responded rapidly. Said the salesman was at fault.
Itemized billing is not provided due to competition undercutting price. Again fault of the salesman.
The jets can be adjust some better than others.Now I received a copy of "my" financing contract which is not what I agreed to. Should have insisted on a hard copy agreement prior to signing,
- Rapid response to ordering
- Value of materials
Preferred solution: An itemized list of charges
User's recommendation: Make sure everything is spelled out in detail in the contract and double check everything is what you wanted.
Unhappy with
User's recommendation: you need watch the work closely if you use this company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerEnerBank, the financing agent is totally screwed up. never have I tried to deal with such a terrible bank.
They put in my tub then i had problems with cleaning it they told me to clean it with my fingernails the faucet is loose the stopper does not hold water for a bath there is a lot of things wrong
User's recommendation: don't buy
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Since this review, Re-Bath has reached out to me from the corporate office ands has offered to work with me on resolution. I am ok with that and will submit another review after resolution has been met. I am pleased that the final resolution was not "there is nothing we can do..."