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1.6 Based on 28 reviews
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  • Customers like
    • Initial sales presentation 2
    • Acceptable final work 1
    • Final looks of the unit 1
  • Customers don't like
    • Long time to resolve issue 5
    • No installation yet 4
    • Poor workmanship 4
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If you like living in the abyss of poor customer service this is the place for you. They wont return phone calls or emails. Following the design phase we waited two months for a quote, finally we just gave up. I would not recommend this service to anyone! We were repeatedly ignored, misled of simply lied to. Their office staff was rude and unhelpful. The designer came up with a nice plan and then never sent us a quote. We called them a... Read more

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Took 3days and a professional local plumber to finish the job. Randell Mathis did not hold his crew to a high standard. Wichita Falls, Texas has more dependable bath remodelers than this. Read more

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Took one year to do my master bathroom. First set of people lost job there, were fired than second set of people came. They finished job after few months. Now since they forgot to join cold water connection in shower, there is only hot water. They have not responded ro phone calls or 2 emails. My friends Mita and B.p. Shah still waiting to hear from them. I know if they don't hear from them in next few days, they are ready to contact lawyers .... Read more

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I signed contract in June 2015 and no work again until November 2015 and then 3 days into job everything was put on hold after my bathroom was completely demolished the original drawing done for my design could not be done in the space I had. Work did not begin until March 2016 and I had to go once a week to office to complain to have someone out here. During my job the original subcontractor quit and no one else knew how to do the tile work so... Read more

Was this review helpful? 4 0

Good Morning, I have made several attempts to get the floor in my bathroom that re-bath repalced fixed or replaced due to peeling or some sort of damage. Re-Bath re-modeled my bathroom in March 2016, after all was said and done I noticed what looked like spakle left to dry on the floor. When tried to clean it up found nthat it was a couple of small peel holes and one a little smaller than a dime that is divited in the floor. I emailed... Read more

Was this review helpful? 5 0

My bathroom was just completed today and I had to call the manager, Doreen, to see how I could show my gratitude. She asked me to submit a review on this site. In May, I contacted Re-Bath to see what they could do to help me with my "rotting" bathrooms. They sent Alex out and he helped me with designing 2 showers. About 8 weeks later I called to check on status, they informed me that they just scheduled the dates and I was to be done on July... Read more

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There were things that were not told to us during the sale. Information was omitted that might have changed how we ordered the shower. The corner caddy color will not match the walls. After installation we noticed this and were told this was normal and the best they can do. There is a list of over 56 cleaning products that cannot be used on the walls. No abrasives. If you use one of these it will void the warranty. IF you get a glass doors... Read more

Was this review helpful? 6 0

I ordered a tub and liner and wall surround in April 2016 with a 5-8 week wait time. It is 13 weeks and still no product. The salesman had to remeasure which I suspect is part of the problem. He came to the house about 10 weeks after the order was placed to remeasure and did not say a word, much less offer an explanation. Office staff has been less than helpful, saying they will inquire and call back and failing to do both. Very... Read more

Was this review helpful? 3 0

Mary was nice enough, but no matter how many times I told her that I was disabled, that I did not want a "sit and soak" solution, still, she kept on talking about walk-in baths and baths I couldn't step into. Also, apparently this place doesn't know sliding doors or pocket doors, but instead suggested I put curtains under my sink to cover the plumbing. If I wanted to live in an old trailer park, then I'd live in an old trailer park. ... Read more

Was this review helpful? 4 0

They are very nice on email responses, but horrible on phone. The lady who sends the email replies doesn’t even know she’s the same person who answers the phone “let me see who sent you the email”, uh, it was you. She did not know if floating shelves constitute part of a remodel, most likely because they want you to spend as much money on I’m sure cheap fake cabinets. I don’t even know why I wasted my time thinking about this idea. Most... Read more

Was this review helpful? 3 0
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