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1.2
Details
ReBath - Buyer Beware
I wish I could have taken the time to read the contract before signing it. My husband and I decided to pay $5,125 for a tub surround through ReBath. We were told that the job would be completed within six weeks. Apparently my husband was receiving weekly updates about...
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ID
#1548487 Review #1548487 is a subjective opinion of poster.
Service
Rebath Customer Care
2.2
Details
ReBath - Contract dispute
ReBath - Contract dispute
ReBath - Contract dispute
My contract said re-bath would do all necessary wall repairs. When I tried to get the company to come out and take care of the unfinished part of the wall that they had built and the exposed wall where they removed the plumbing they said that wasn't part of the...
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ID
#1544927 Review #1544927 is a subjective opinion of poster.
Location
Oxnard, California
Pros
  • Installer was very professional
Cons
  • Sales person and location manager
Reason of review
Not as described/ advertised
Preferred solution
Price reduction
1.0
Details
ReBath - Do not trust them
ReBath - Do not trust them
ReBath - Do not trust them
came into contact with ReBath through Home Depot, which is called Modern ReBath here. The designer lady Amy came to our house several times and made good impression with my wife. Amy requested for the plumber to come out, I informed him of the leaky pipes below, he...
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Featured
ID
#1540609 Review #1540609 is a subjective opinion of poster.
Location
Lake Villa, Illinois
Service
Rebath Bathroom Remodeling
1.5
Details
ReBath - Bad Service & Lies
ReBath - Bad Service & Lies
They do not do 4 day installs. I'm on month 3. I have trash bags covering the walls of my shower because they cannot order the right size window. The installer left with my sink not hooked up. I had to do the plumbing! They tore up my yard driving their truck through...
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1 comment
Larry Taylor
#1686083
Home Improvement Expert
If you are not satisfied with the ReBath service, you can send a written complaint to the company headquarters:
ReBath, LLC, 426 North 44th Suite 410, Phoenix, Arizona 85008, United States.
You can also try to reach out to ReBath customer care using the company social networks.
ID
#1530415 Review #1530415 is a subjective opinion of poster.
Location
Roanoke, Virginia
Pros
  • Drain is ok
Cons
  • Price is to high for the little bit of remodeling received
  • Attitude of sales manager and his lack of cooperation
  • Long time to resolve issue
Reason of review
Poor customer service
Loss
$700
Preferred solution
Let the company propose a solution
1.0
Details
After seeing the Rebath commercial on TV, I contacted them to get the free design consultation they offer. The woman I spoke to was very rude and didn’t give me a chance to tell her the scope of work we wanted to do. I started with the first bathroom that has that...
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1 comment
Larry Taylor
#1686084
Home Improvement Expert
You can send a complaint about the ReBath customer care representative either by email at marketing@rebathcorp.com or by letter to the company headquarters:
ReBath, LLC, 426 North 44th Suite 410, Phoenix, Arizona 85008, United States.
You may also share your experience on the ReBath social media.
ID
#1486632 Review #1486632 is a subjective opinion of poster.
Service
Rebath Bathroom Remodeling
Reason of review
Poor customer service
1.0
Details
Company does not honor contract. Would not come out at 5 year mark to re-seal. No return calls. Once they sell you the product and it is installed, you are on your own. They do not care! My advice: Run as fast as you can away from this company.
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1 comment
Larry Taylor
#1686087
Home Improvement Expert
If you are not satisfied with your local ReBath team, you can contact the company main office to share your experience and find possible solutions. Please find the ReBath customer care contact information including their phone numbers, email address, headquarters address, and the company social media links at the ReBath Contacts tab on the Pissed Consumer.
ID
#1486053 Review #1486053 is a subjective opinion of poster.
Location
Clearwater, Florida
Service
Rebath Customer Care
Cons
  • Awful customer service
  • Manager attitude
Reason of review
Poor customer service
Loss
$5000
Preferred solution
Come out an RESEAL the bathroom! Like my contract says needs to be done. We purchased ours from Re-Bath in Largo Fl who has closed shop and opened in Tampa, FL .
I went to Home Depot to inquire about bathroom remodeling. We just bought a two bedroom, two bath condo and we need the baths updated. Both baths are 5' x 8'. We need two new toilets, one shower, one tub, and two 24" vanities, plus flooring. The salesman was there for...
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2 comments
Anonymous
#1808340

agree

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ID
#1484170 Review #1484170 is a subjective opinion of poster.
Location
Providence, Rhode Island
Service
Rebath Bathroom Remodeling Estimate
Reason of review
Extremely high estimate
I am amazed that this company is still in business. The salesperson came in and trashed my bathroom and their competitors. Mind you that my bathroom is updated and looks nice but we are looking to correct an issue with the existing tub liner and wanted to look into our...
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2 comments
Anonymous
#1690168

Rebath hq will just tell you they do not have much power over franchisees. Been there, done that.

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ID
#1482969 Review #1482969 is a subjective opinion of poster.
Service
Rebath Sales Representative
Reason of review
Pricing issue
Run. Run far away from your thoughts of using Re-Bath for your bathroom remodeling needs. I am not sure where to even start with issues I had with this company. Contractors were an hour and 20 minutes late. They cut the pipes with water still in the line so it rained...
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1 comment
Larry Taylor
#1686097
Home Improvement Expert
According to ReBath FAQ, the company offers a one-year warranty on workmanship and installation of the bathroom remodeling project. Re-Bath offers a lifetime warranty on all DuraBath Acrylic products, including all labor costs associated with the suitable repair or replacement due to manufacturing defects on DuraBath Acrylic products and a 10-year limited warranty on all color match designer custom bases.

The company covers all DuraBath Natural Stone Products with a 10-year limited warranty.

Customers are advised to check with their local ReBath customer help team for more details. If you are not satisfied with the ReBath service, please contact their customer care team by phone at 800-216-8256 or by email at marketing@rebathcorp.com.
ID
#1476462 Review #1476462 is a subjective opinion of poster.
Location
Glens Falls, New York
Service
Rebath Shower Installation
Reason of review
Poor customer service

ReBath - Not what I expected!

I wanted a safe shower, instead I have doors that are glass! And are very tall! My husband and I are in our seventies! I reason wanted the shower instead of a tub with sliding glass doors is because lifting to get into it was at times difficult! Now I am afraid that if one of us loses their balance the doors will break and shatter the glass all over the bath, cutting one of us!
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ID
#1466795 Review #1466795 is a subjective opinion of poster.
Location
South Jordan, Utah
Service
Rebath Shower Installation
Reason of review
Not as described/ advertised

ReBath - Very poor customer service. Long wait time

1.8
Details
Takes over 2 months to start the project. Wrong vanity top for installation. Waiting 3 weeks for resolution without a bathroom sink. Told it was a priority but now get the runaround. Very poor customer service. Should NEVER had paid in full!! Go elsewhere for your remodel.
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ID
#1463825 Review #1463825 is a subjective opinion of poster.
Service
Rebath Bathroom Remodeling
Pros
  • Courtesy and professional attitude of installers
Cons
  • Manager attitude
  • Long time to resolve issue
Reason of review
Poor customer service
Loss
$10000
Preferred solution
Deliver product or service ordered
1.0
Details
They were uncooperative, rude and inefficient. Very very disappointed. Could not get answers to simplest question.
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1 comment
Anonymous
#1639432

this company pissed me off also. After calling Re-Bath for two weeks to come fix a leak in one of the baths.

The leak appears to in the drain and has come through the downstairs ceiling. I been given the run around. The material on the walls of the showers is not what I thought I was paying for. RE-Bath has a deal to send them 10% of the charge even for doing nothing.

In my case was $2,400. I wish that I had seen your recommendation before I made this mistake.

ID
#1455937 Review #1455937 is a subjective opinion of poster.
Location
Wilson, North Carolina
Service
Rebath Customer Care
Reason of review
Poor customer service
1.2
Details
ReBath - In our case, we DIDN'T get what we paid for!
ReBath - In our case, we DIDN'T get what we paid for!
ReBath - In our case, we DIDN'T get what we paid for!
ReBath - In our case, we DIDN'T get what we paid for!
ReBath - In our case, we DIDN'T get what we paid for!
Hired this company to re-do our master shower. They took out our insert that was built with the home and put in their so-called highest quality shell with the highest quality fixtures. Although the final result was adequate and we had no real complaints at the time and...
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ID
#1450110 Review #1450110 is a subjective opinion of poster.
Location
Kennewick, Washington
Service
Rebath Bathroom Remodeling
Cons
  • Very very bad experience
Reason of review
Bad quality
1.0
Details
I'm having a new shower installed in the master bathroom. Work was scheduled and deposits were paid on Sept. 14, 2018, today is Jan. 2, 2019. We were told it would be installed the week after Thanksgiving which was 12 weeks. Nope!! After much complaining on my part...
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ID
#1439278 Review #1439278 is a subjective opinion of poster.
Location
Oxnard, California
Service
Rebath Shower Installation
Cons
  • Customer service and damage done
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

ReBath - Sorry work

1.0
Details
ReBath - Sorry work
This is Chris Fountain Southeast Masonry Inc 1388 Joel lane Florala Alabama , I've been really bad have leaking shower that's cause meldew & mold & health issues with my wife & kids , from dothan Alabama offc of rebath , do use them or be done same way ,it's a scam pay big money for life time shower to only know what really getting at the end ,
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ID
#1396228 Review #1396228 is a subjective opinion of poster.
Location
Dothan, Alabama
Service
Rebath Shower Installation
Reason of review
Bad quality