Contract means nothing to these people | ReBath in Jacksonville, Florida

1.0
Details
They took my deposit in October and never scheduled the remodel. Came back to me in December and said they made an error and it will now cost 1200 more to do the job. I advised them to perform as contracted. They said no. They would give my money back, but only if I sign a document releasing them from their contract. I said no and they will not return my money or do the work. Total waste of time!!!!
View full review
Review
#790322 Review #790322 is a subjective opinion of poster.
Service
Rebath Remodeling
Reason of review
Poor customer service

Rebath Remodeling Review

I signed and PD. a very large deposit on May 6th 2015. Today is August 25th and not one thing has been done in my bathroom. Worse than that, there is no start date and no permit applications. 100% ripped off. Plus I had my existing bath flooring removed at their request. RUN AWAY. Or lose your money.
View full review
Review
#689390 Review #689390 is a subjective opinion of poster.
Service
Rebath Remodeling
Reason of review
Order processing issue

Useless warranty, ReBath doesn't respond to complaints

ReBath remodeled my bathroom the week of April 21-24, 2015. Within 4 days of job completion, the toilet was overflowing and/or leaking around the seams. I've called repeatedly and was told a repairman would be notified and would contact me, but have never heard from anyone! Again, I was up until midnight last night mopping up leaking water around the base of the toilet. What good is a warranty if ReBath never responds to a complaint? Additionally I was told that if I tried to repair the toilet myself, my warranty would be voided! Am I supposed to just let my bathroom flood with toilet water?
View full review
1 comment
Quest
Re-Bath Response
#981206

I am very sorry you have experienced this issue. Have you contacted our Corporate Customer Service Specialist? Please reach out to our Customer Service Department at 1-800-426-4573 so we can resolve your issue as quickly as possible.

With Official Company Response
Review
#632169 Review #632169 is a subjective opinion of poster.
Service
Rebath Remodeling
Cons
  • Long time to resolve issue
Reason of review
Bad quality
Tags
  • Plumbing
  • Toilet Leaks

Unfavorable experience with Re-Bath | ReBath in Fort Walton Beach, Florida

Hired Emerald Coast Baths Inc. (Re-Bath of Panama City Beach, Florida and also Re-Bath of Pensacola, FLorida) to remodel two bathrooms. Installed shower doors backwards in hall bath; installed shower doors incorrectly in master bath, which resulted in massive leaking. Re-Bath refused to come back to make the numerous repairs. When they asked for the final payment, I refused. So they sued me in Small Claims Court. During litigation, I fell and broke my arm from the water which leaked from the defective shower doors. I had four independent contractors review Re-Bath's work and were shocked at the shoddy and unprofessional work Re-Bath did. All agreed that this was the "worst work they had ever seen." I paid more than $15,000.00 for this useless renovation. DO NOT USE THEM? YOU WILL BE BROKE AND SORRY!
View full review
Review
#602487 Review #602487 is a subjective opinion of poster.
Service
Rebath Remodeling
Reason of review
Damaged or defective
Loss
$20000
Preferred solution
Full refund