march 7,2007, estimator came out to measure and provide estimate of the job. we accepted and april 25 2007 the work was done. one day like they said, 10 hours, messy work, I had to clean up after the tech. Caulking was messy, and the overflow area had small cracks in the acrylic. We just excepted the workmanship and continued to use the tub. UNTIL recently 11/22/2009 two years later, I to call the office. MY tub leaks. with less the 6 inches of water in it. My whole ceiling in the down stairs laundry room sagged and we needed to cut it away. I filled the tub again less then 6 inches and in the back left hand corner of the tub it just drips right out. no where near the overflow and drain pipe.
We called the company and this man named Mike who said he owns the company and tells us that it is is not his problem, it is caused by my wall tile leaking? Without even looking at the work that his company did! Then he tells me that we only have a year labor warranty and it will cost almost as much as what we first paid to fix the problem IF THEY determine it is a problem with the product. With all of the complaints, they have against them I will probably have a fight on my hands to try to get them to do anything. . I will keep you posted as to what happens.
Has anybody thought of a class action lawsuit, because they do not back their product's "lifetime" warranty? Next stop is the contractor's board and small claims but why should I have to do any of this if they were a real company.
Location: Dallas, Texas