Hi all. I noticed a multitude of complaints about Re-Bath, comparable to the ordeal that befalls us. So far, this firm has promised a lot, for a steep price, but had managed only astonishingly poor quality work, and deficient service.
It started when it turned out that they had forgotten to order from a third party firm, some key elements which are required for a shower (door, faucet and shower column). In spite of numerous warnings and requests for confirmation of the agreement, from our part.
Communication with this firm became very problematic, and the numerous misunderstandings and inaccurate information offered by representatives of Re-bath, vary from negligence to blatant lies. Even though the shower was never finished, Re-Bath demanded full payment non-the-less. (?!!)
The firm did everything it could, including letters from a law firm, to force us to pay the entire amount, in spite the fact that they never finished the job. (Which we so far have refused. But it has cost us some legal fees since we had to appoint a lawyer of our own.)
And since then, a few months after the installation, it has come to our attention that the silicone (I suppose) seal that was used to finish the shower walls, has already cracked. Which explains their haste to receive all of the money, before the scam became apparent.
The shower cubicle, couldn't be much further from waterproof. (Even when we should find another firm, willing to install a shower door. Which naturally no professional would risk after Re-Bath made such a mess of it.)
This message can both serve as a warning to potential customers, or as an open invitation to the representatives of Re-Bath, to provide me with a channel to their businesses headquarters, if they have any professional integrity at all. (Which - by now I very much fear – is completely lacking with the representatives of our local Re-Bath franchise.)
The link which is provided on this site, the Re-Bath customer service (http://www.rebath.com/customer-service/) doesn't seem to work BTW. At least not in this country. Which would be pretty typical for Re-Bath.
Product or Service Mentioned: Rebath Installation.
Monetary Loss: $5.
Location: Brussels, Brussels Hoofdstedelijk Gewest