I originally wrote a google online review on November 1st about this company. It was mildly negative. Not the worst experience ever, but a very high price for what they offer, and more importantly - very high pressure sales tactics.
Before i posted that review, the company had about 8 reviews - all written before July of 2010. Miraculously, 3 more amazingly positive reviews popped up within 48 hours of my review. This seemed odd, and i realized the net effect of it was to bump my negative review off the main place page when someone views it. So, i deleted it and reposted it on November 5, 2010. Again, amazingly - a number of fantastic reviews appeared in the ensuing 48 hours ,again, knocking my review off the main page - including one that specifically says "definately not high pressure."
So, before i wrote my review, there were zero reviews in almost four months. Since i wrote my review, 5 super-positive reviews in five days! I posted an update pointing this out, and now once again - reviews have been re-written to appear chronologically after mine - so again, my review is not visibile on the main page.
It is obvious that the company (employees or owners) are simply posting positive reviews about their own company.
This is sad.
What's also disappointing is the Google allows this.
It makes reviews worthless. Anyway, i pledge to keep my review on the place page. If the company keeps posting phony reviews, i will also post new reviews that keep my original post on the place page.
Shame on you rebath
Update: today - there is a post from the owner (Carl) basically casting doubt on my review by implying i must be a competitor since i checked on the status of my review! Seriously?
He also invited me to contact him to discuss my experience. That is reasonable. I will decline that offer though. The entire point about online reviews is to be able to offer them without having to invest more time speaking with the company. This company now has 14 positive reviews on google (all apparently written by the company itself) and my one lone negative review. And at the start - it wasn't even that negative; i just pointed out that the sales tactics were too high pressured. Maybe Rebath could simply acknowledge this feedback and pledge to work on fixing that instead of waging a campaign to elimiinate any negative feedback. Such actions generate more negative feedback....
Location: Saint Paul, Minnesota