"I hired Re-Bath of Tampa Bay to re-do my shower, tile the floor and change out fixtures. When I signed the contract, they stated I had a broken shower pan and the shower leaked.
"After this meeting, I gave them $3,200. They were to return eight weeks later to begin. I had three business days to change my mind. Four business days after the contract expired, I found mold and discovered the problem was not a leaky shower, but rather a leaky roof.
"I assumed Re-Bath would be understanding and contacted them. They kept saying they would try to contact the owner. For some reason, they could never locate him.
"I got in touch with the owner myself about a week later. He told me he would review my contract and get back to me the next day. He never did. I called four days later, and they stated they were going to keep half of my down payment as a penalty.
"I contacted consumer protection, and Re-Bath told me they would refund all but $888. After that, consumer protection closed the case and I haven't heard from anyone since.
"Re-Bath told me I had a broken shower pan when I didn't, then wouldn't let me out of the contract without a penalty.
"I've had mold experts in here, and it was proven that I had a mold problem due to a roof leak. I have all my phone records to prove that I called Re-Bath to cancel on Sept. 15, 17, 23, and 24."
Nancy Wuerth, Gulfport, Fla.
Location: Dallas, Texas