Filter by rating :
filters
I had the displeasure of talking by phone with Lisa Rizzo, Customer Service Manager at the Corporate office, multiple times. To discuss, yet again problems with our second remodeling by REBATH of our tub and shower, a redo. Fought for over a painstaking amount of time...
View full review
1 comment
Anonymous
#948730

Pretty bad experience we had here in Dallas. I guess it is the same every where

Review
#597099 Review #597099 is a subjective opinion of poster.
Service
Rebath Remodeling
Reason of review
Poor customer service

Showe door needs to be readjusted. not shutting properly. | ReBath in Willingboro, New Jersey

On 09-22-08, my shower and door were installed. On -7-02-13, after faxing my lifetime warranty to Eric Shaw and Corporate contact Lisa Rizzo, I was informed by Lisa that they would give me a $50.00 break on service visit to my home. So instead of paying $200 just for service call, I could pay $150.00. What happened to lifetime warranty. The contract I signed never mentioned service call charges. Its not even 5 years from installation. Lisa's no. is 480-754-8970 and Eric Shaw's is 302-328-4383, ex. 112 I WOULD NOT RECOMMEND REBATH> THEY VIOLATED THEIR CONTRACT AND NEVER NOTIFIED ME THERE WOULD BE A SERVICE CHARGE.
View full review
1 comment
Anonymous
#796511

I'm in process of trying to contact Re-Bath for the same problem with my shower door installed March 2008 by the Asheville, NC franchise. Could not contact the local franchise by phone, got the message "this phone not available from your area" so I reported through the Re-Bath web site.

Two days later no feedback yet other than an email saying they'd get back as soon as possible.

Fyi, in late May 2008 I reported the same problem with the door which Re-Bath came out and fixed at no charge. Makes me wonder if the door mounting is an extremely weak link in the design.

Review
#425398 Review #425398 is a subjective opinion of poster.
Service
Rebath Remodeling
Loss
$200
I learned my lesson...buy cheap and pay twice. The work by ReBath caused a leak between my condo and the one below. It was caused by incorrect sealing, failing to seal, and faulty plumbing. The mold that resulted required me to tear out all the ReBath work plus tear...
View full review
8 comments
Anonymous
#834644

Same here. The stuff was expensive and less than a year latter the bathtub is nasty.

The bottom will not clean and there is soap *** on the walls.

I am ashamed to have anyone look at it. They told me that I would never have to clean it since it was "solid surface" Bull ***.

View more comments
Review
#400768 Review #400768 is a subjective opinion of poster.
Service
Rebath Remodeling
Loss
$14273

Poor quality | ReBath in Louisville, Kentucky

After waiting 24 hours to use my new shower, I had a leak. Rebath came and "caulked" the leak. When bathing, I realized my shower head, faucet and handles were not installed evenly. (This was a $5500 job, just for bathtub!) they had to come back out and take the wall completely out and re-do the job. Guess what? Tried to shower yesterday and another leak!! Down my walls and in my closet! So what now!? They are "promising" to fix it. Again?? I just want to wash my hands of rebath and I would love to be compensated for my time and hassle. I have to have someone home every time they come out and I have to clean up drywall, and dust all over my house each time. I have tried calling to speak to someone in charge and they are "out of town" really?? Everyone that can assist a disgruntled customer has left town? Maybe they should pick up their company paid for cell phone and assist me!
View full review
2 comments
Re-Bath, L
#652665

At Re-Bath®, we strive for your bathroom remodel to go as smoothly as it possibly can, and sincerely regret any difficulties you are having with our product. We take customer satisfaction very seriously and aim to provide the best possible service.

I would appreciate for you to give our customer service representative a call at 480-844-1575 Ext. 170

Anonymous
#637636

They don't trained the franchiee on how to install as much as they train to sell. It like throwning mud on the wall some stick and some don't _(customer complain)

View more comments (1)
Review
#397993 Review #397993 is a subjective opinion of poster.
Service
Rebath Remodeling
Loss
$5500
Tags
  • Plumbing

Update by user Oct 25, 2012

Update: owner of Rebath of Idaho called to touch base with me because of the online reviews I\'d posted. He apologized for the salesman\'s conduct but assured me he has never received a complaint about him before so it is probably isolated. I told him I\'m certain I...

View full review
3 comments
Anonymous
#615729

we just ghad a guy coming in Saturday from ReBath. Listen to this - 24,500 for plastic shower.

and 40k for tile... CAN YOU IMAGINE THIS////

View more comments
Review
#346440 Review #346440 is a subjective opinion of poster.
Service
Rebath Remodeling
Hdawne: My name is Brad Kemp, I am the owner of Rebath in Austin, Tx, and would like to respond to your comments. I would first like to apologize for any hassle we have caused for you or you or your family. However, I believe there are a few discrepancies in your...
View full review
8 comments
Anonymous
#802797

I had a bathroom renovation done by Rebath of SW & central VA. The technician who did the work was competent & polite & did a good job.

However after he left I saw that some nails had penetrated the wall damaging the sheetrock on my staircase wall.

Attempts to have this corrected have been stalled by the company although they did send someone out to photograph the damage! Attempts to reach the corporate office by phone or Email have been unsuccessful.I suppose the next step will have to be litigation

View more comments
Review
#289654 Review #289654 is a subjective opinion of poster.
Service
Rebath Remodeling
Dear "RachaelWithReBath", Whenever you post "We'd like to discuss this issue with you", we ALL know what's going to happen..NOTHING. Your company DOESN'T return phone calls, "Aimee Williams" DOES NOT EXIST! Aimee Clark does exist, but I can personally...
View full review
6 comments
Anonymous
#1065715

well I guess I won't be using rebath !

View more comments
Review
#236185 Review #236185 is a subjective opinion of poster.
Service
Rebath Remodeling
My sister is a school teacher who was out on break this past week. She was getting an estimate on remodeling her bathroom. When Rebath talked to her they wanted $8,000 to do the shower with some new wall and a door. She was real excited but I told her to have...
View full review
7 comments
Anonymous
#812151

Sorry Re-Bath....wont be calling you...Hello Angie's List!!! :grin

View more comments
Review
#174869 Review #174869 is a subjective opinion of poster.
Service
Rebath Remodeling