ReBath
ReBath Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
ReBath has 1.7 star rating based on 120 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Initial sales presentation, Crew was polite and did a good job keeped work area clean, Drain is ok.
Cons: Long time to resolve issue, Very very bad experience, Manager attitude.Recent recommendations regarding this business are as follows: "Do not use!", "Expect very little follow up", "Bad", "Don’t use go somewhere else", "DONT DO IT !".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
ReBath has 1.7 star rating based on 120 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Initial sales presentation, Crew was polite and did a good job keeped work area clean, Drain is ok.
Cons: Long time to resolve issue, Very very bad experience, Manager attitude.Recent recommendations regarding this business are as follows: "Do not use!", "Expect very little follow up", "Bad", "Don’t use go somewhere else", "DONT DO IT !".
Most users want ReBath to offer a solution to their issues.
Consumers are not pleased with Discounts and Special Offers and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
Top ReBath Reviews
"Unable to contact them for an update"
On Tuesday 12-17 I contacted Re Bath by phone and left a message, no response was received. Two call were placed 12-18 no mess left, same recording. On Friday...
"Update on August Contact"
Impossible to get any answers it has been 6months It was do to be installed in late October or early November. Ph numbers 907-248-**** or 907-301-****. We are...
Redmond, Washington
Claimed the warranty was no good anymore even though I saved everything.
I have a leaking issue a few years after installation and they said my warranty was no longer valid because the franchise I used went out of business. I used Rebath through Home Depot and saved all my paperwork, receipt and warranty and they refuse to help.
User's recommendation: Do not use!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Anchorage, Alaska
Resolved: Unable to contact them for an update
Company fixed the issue and I have been provided with apology.
On Friday 12-20 went to their office about 9:15 no one there about 9:30 a very nice installer arrived and spook with us. About 9:30 someone arrived. My main concern was we were to have our bath installed in Jan after have it changed from Nov, and we were going out of town and wanted an update on the installment date. When asked she said she never got the call.
She explained we were scheduled for Jan 20th, but they were hoping to install it during the time we would be gone. This could have all been done with a call or email our ph#s were correct Poor Customer Service I did try to email, but your email would not go through
User's recommendation: Expect very little follow up
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDeceptive Business Practices
RE-BATH in coordination with Lowes came into my home and in what I thought was going to be a bathroom remodel. True they came and worked, BUT !
The workmanship was subpar and they only remodeled half of the bathroom installing only a tub, wall around, and flooring in a 5 by 10 for $13,500.
This was out of the Opelika, Alabama Lowes Store and Dothan Alabama RE-BATH.
Buyer Beware of Lowes and RE-BATH in Alabama. For $13,500 in my opinion and the opinion of others including Realtors and the opinion of other installers this job was deceptive business practices at best !
- Poor workmanship
Preferred solution: Price reduction
User's recommendation: DONT DO IT !
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Anchorage, Alaska
Update on August Contact
Impossible to get any answers it has been 6months It was do to be installed in late October or early November. Ph numbers 907-248-**** or 907-301-****.
We are retired not being able to reach is not an excuse!!! You
User's recommendation: Bad
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Omaha, Nebraska
Most companies want to make it right with the customer re-bath does not
I signed up for a shower replacement on March 29 of this year. It was supposed to take two days to complete, but it finally got completed on June 20, 2014, due to backordered items.
When they installed the shower, they cracked my floor and had to replace it. What was supposed to take two days now took six. I asked the company for reimbursement for the three extra days, but they declined, stating that they had rectified the floor issue. They are absolutely right; they did fix the floor.
However, I had to miss three extra days of work without pay because of their mistake. I think it would be only fair if they gave me a 10% discount, but again, they refused.
- Workmanship
- Time to complete project
Preferred solution: Price reduction
User's recommendation: Don’t use go somewhere else
Sterling Heights, Michigan
The sales people lie and then tell you that you misunderstood them
Chris Chiles arrived at my son's home and began his sales pitch. When asked if the contractor took the tile off the floor, he said absolutely!
Well, When they started the job, they put a floating floor over two layers of tile. When we called Chris, his answer was "Oh you must have misunderstood me". No, three grown adults were there and we all asked the same question and all got the same answer. Also, Chris made a few phone calls when we asked if they could do the project in 4 to 6 weeks he said yes!
We had to call him and get upset with him to schedule the project. Again, he said "oh you must have misunderstood me. No Chris , we did not. You just wanted to make a sale when we said we were going to contact another company.
You quickly wrote up the quote and when we called the company to let you know that we have our own hardware for the shower one week later, we were told that we could not get a refund on the shower head, faucet and towel bar. $16,500.00 deal with $8000.00 down. Should have cancelled immediately when we heard that.
THANK YOU REBATH FOR NOT BEING TRUTHFUL TO A YOUNG COUPLE THAT SPENT THEIR WHOLE SAVINGS TO GET A BATHROOM REMODEL. DO NOT TRUST THIS COMPANY.
User's recommendation: FIND A DIFFERENT COMPANY TO REMODEL YOUR BATHROOM
Re-Bath Knoxville bait and switch
Buyer beware: Re-Bath used the old bait and switch on me. They gave me a written proposal for a zero barrier shower, I signed the contract and gave them my credit card.
Five days later, I received a text message that said they can't warranty what they proposed, and suggested something entirely different. My salesperson was embarrassed and apologized as it wasn't his fault.
Be very careful when trying to do business with this company. I cannot recommend a company that does business like this.
Preferred solution: Apology
User's recommendation: Buyer Beware
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Phoenix, Arizona
Won't warrant work
rebath came and redone entire bathroom at $15000 plus. was told if we buy all products from them they would warranty for life.
vanity started getting hairline cracks called them said wouldn't cover it. they said only cover acylic products so out of my $15000 dollars plus job they will not cover anything!!!
Preferred solution: fixed
User's recommendation: absolutely not
Brockton, Massachusetts
Rebath is not a good contractor. They misrepresented the size that they were going to make the shower and when they removed the old shower it was too late to cancel. The manager was extremely rude.
The shower door was on back order and the trim didn't match the faucets. I know we were very clear with the sales man on how big we wanted the shower.
He took measurements and pictures. Frank Thomas
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Allyn, Washington
Incorrect information
When contemplating the purchase of an Endurance Walk-in tub from LOWES, I asked about installation and was directed to ReBath (Seattle). When I contacted ReBath they said they did do the installations- But not for customer purchased items.
In other words, ReBath had to supply the tub.
I'm sure that the price ReBath chardged for the tub would be much higher than what I could purchase it for-Especially with my MY LOWES/Military discount. I may still purchase the tub but will hire a local plumber to assist with the installation.
Quality Service
Jose did a wonderful job. He was polite, courteous and arrived on time. I am very well pleased and love my new bathroom conversion.
User's recommendation: I would heartily recommend Re-bath.
Austin, Texas
Failure to honor "Lifetime Warranty"
The shower assembly they sold me had the handle break off and Re Bath informs me that the wrranty is from the manufacturer and not from them., Yet, their advertising clearly states "Lifetime Warranty".Go
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User's recommendation: It would be hard to do worse - stay away.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Beaufort, South Carolina
Resolved: Poor Customer Service after Product install
Company fixed the issue and I have been provided with apology.
This company sucks. I had a shower install by them in 2020 and it totally failed.
I asked them to honor their "Life-time Warranty" and they pushed the lack of maintenance back on me. They said I did not maintain the sealant on the shower...who does that? I do not recommend nor will ever use this company again.
Do not be duped by their sales pitch nor their lies concerning a "Life-time" warranty. Only in America can a person be duped and used by a company that states "Made in America." So much crap...
- Failue to honor contract
Preferred solution: Fix product failure
User's recommendation: Do not do business with this company...if you need them in the future, you will be sorely disappointedd
Mesa, Arizona
Not sure what Re-Bath is smoking
On what planet does a complete remodel of a 10x10 bathroom with a 48" shower cost ***** $41,000 ***** !!!
They are completely ripping off people...but then if someone is dumb enough to pay that amount I guess they deserve it.
User's recommendation: Hold on to your seat when they show you the bottom line.
Complaint
Service and job specifications not done. Honoring contract not done.
Just do not use this company ever. Not nice very unprofessional.
Could have done it myself for way less hassle. Seriously just do not!
Preferred solution: Price reduction
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Port Huron, Michigan
Lost $20,000
BEWARE Lies, manipulation, poor craftsmanship, horrible customer service. I paid $20,000 in full already!
The job is not finished, but now they want $3500 more or have to sign a document voiding my lifetime warranty and that me or anyone on my behalf will never speak about my experience with them.
Everything they installed has to be replaced or repaired, my closet shelves and doors were never installed, and the flop trim was not put in. They refuse to talk to me and told me I have to talk to their lawyer.
The toilet isn't secure, after we shower you can see the glue behind the surround and ceiling cap, they hacked up the inside of the vanity and medicine cabinet, the floor is separating, tub face falls off, caulk is separating just to name a few.
User's recommendation: RUN!!!! DO NOT USE THIS COMPANY
Replying to
About
, , bluefrog Plumbing plus Drain
Re-Bath specializes in bathroom remodeling. The company was founded in 1985. Its headquarters is based in Jacksonville, Florida, United States. Re-Bath offers a broad range of products under the following categories: bathroom accessories, bathroom flooring, bathtub replacements, walk in bathtubs, and shower bases. There is a large stock of shower doors, bathroom fixtures, wall colors, bathroom mirrors, and wall surrounds. The company provides in-home consultation on a free of charge basis. Re-Bath has an online bath design center that allows users exploring the style, colors, and patterns. Re-Bath offers manufacturer’s limited lifetime warranty to their clients.
ReBath is ranked 20 out of 134 in Restoration, Renovation and Remodeling category
Rebath FAQs
Re-Bath, LLC specializes in complete bathroom remodeling projects. Headquartered in Phoenix, AZ, Re-Bath has franchises in more than 90 cities across the nation.
All Re-Bath franchises are licensed and insured according to the state requirements. Based on 88 PissedConsumer reviews, Re-Bath has a 1.5 out of 5 stars rating with most complaints concerning poor customer service.
The cost of Re-Bath remodeling services depends upon bathroom sizes and required works. Project scoping is completed by a company designer after visiting the required premises and finding out customer-specific requirements. In-home consulting is free.
Most Re-Bath products and remodeling services come with a warranty covering workmanship and installation. The warranty can be transferred only once. There’s a lifetime warranty for the walk-in tub frames but only 5 years given on components. The warranty depends on the product, so you should check with the company representatives.
The length of remodeling projects is based on the job scope and complexity. Most installations are completed in a week. However, plumbing, HVAC, and electrical problems may affect the deadline.
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Since this review, Re-Bath has reached out to me from the corporate office ands has offered to work with me on resolution. I am ok with that and will submit another review after resolution has been met. I am pleased that the final resolution was not "there is nothing we can do..."