Tom S Wkc

Re-Bath Knoxville bait and switch

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Buyer beware: Re-Bath used the old bait and switch on me. They gave me a written proposal for a zero barrier shower, I signed the contract and gave them my credit card. Five days later, I received a text message that said they can't warranty what they proposed, and suggested something entirely different. My salesperson was embarrassed and apologized as it wasn't his fault. Be very careful when trying to do business with this company. I cannot recommend a company that does business like this.
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Preferred solution: Apology

User's recommendation: Buyer Beware

Paul C Khx

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Verified Reviewer
| map-marker Phoenix, Arizona

Won't warrant work

ReBath - Won't warrant work
ReBath - Won't warrant work - Image 2
ReBath - Won't warrant work - Image 3
rebath came and redone entire bathroom at $15000 plus. was told if we buy all products from them they would warranty for life. vanity started getting hairline cracks called them said wouldn't cover it. they said only cover acylic products so out of my $15000 dollars plus job they will not cover anything!!!
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Preferred solution: fixed

User's recommendation: absolutely not

Alyce R Mix

Quality Service

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Jose did a wonderful job. He was polite, courteous and arrived on time. I am very well pleased and love my new bathroom conversion.
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User's recommendation: I would heartily recommend Re-bath.

Anonymous
map-marker Austin, Texas

Failure to honor "Lifetime Warranty"

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The shower assembly they sold me had the handle break off and Re Bath informs me that the wrranty is from the manufacturer and not from them., Yet, their advertising clearly states "Lifetime Warranty".Go r
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User's recommendation: It would be hard to do worse - stay away.

Resolved
Alexander M Luq

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Verified Reviewer
| map-marker Beaufort, South Carolina

Resolved: Poor Customer Service after Product install

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Updated by user Sep 29, 2023

Company fixed the issue and I have been provided with apology.

Original review Aug 30, 2023
This company sucks. I had a shower install by them in 2020 and it totally failed. I asked them to honor their "Life-time Warranty" and they pushed the lack of maintenance back on me. They said I did not maintain the sealant on the shower...who does that? I do not recommend nor will ever use this company again. Do not be duped by their sales pitch nor their lies concerning a "Life-time" warranty. Only in America can a person be duped and used by a company that states "Made in America." So much crap...
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Loss:
$5000
Cons:
  • Failue to honor contract

Preferred solution: Fix product failure

User's recommendation: Do not do business with this company...if you need them in the future, you will be sorely disappointedd

1 comment
Guest

Since this review, Re-Bath has reached out to me from the corporate office ands has offered to work with me on resolution. I am ok with that and will submit another review after resolution has been met. I am pleased that the final resolution was not "there is nothing we can do..."

Anonymous
map-marker Mesa, Arizona

Not sure what Re-Bath is smoking

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On what planet does a complete remodel of a 10x10 bathroom with a 48" shower cost ***** $41,000 ***** !!! They are completely ripping off people...but then if someone is dumb enough to pay that amount I guess they deserve it.
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User's recommendation: Hold on to your seat when they show you the bottom line.

Aviannah Tds

Complaint

Service and job specifications not done. Honoring contract not done. Just do not use this company ever. Not nice very unprofessional. Could have done it myself for way less hassle. Seriously just do not!
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Preferred solution: Price reduction

Featured
Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Port Huron, Michigan

Lost $20,000

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BEWARE Lies, manipulation, poor craftsmanship, horrible customer service. I paid $20,000 in full already!

The job is not finished, but now they want $3500 more or have to sign a document voiding my lifetime warranty and that me or anyone on my behalf will never speak about my experience with them.

Everything they installed has to be replaced or repaired, my closet shelves and doors were never installed, and the flop trim was not put in. They refuse to talk to me and told me I have to talk to their lawyer.

The toilet isn't secure, after we shower you can see the glue behind the surround and ceiling cap, they hacked up the inside of the vanity and medicine cabinet, the floor is separating, tub face falls off, caulk is separating just to name a few.

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User's recommendation: RUN!!!! DO NOT USE THIS COMPANY

3 comments
Donnald Mhk

WOW !!! So Happy I read this, had planned to hire Re Bath. NO WAY !!

Brinley Fry
reply icon Replying to comment of Donnald Mhk

Met with them today and have an appointment to sigh the contract next week. I am definitely having second thoughts. I need a new shower and just don't know where to turn in N,J

Guest

I have learned from past experience it is best to check reviews. Nothing speaks more than pictures.

I am so thankful that I was able to see the job that was performed by Re Bath. I am canceling my appointment.

View more comments (2)
Melissa B Dtp

Having some issues with the hardware and can’t get a tech to come!

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I have discoloration on the drain and the pull handle for the shower is hard to pull up. None can look at it on weekends or after 3pm.

Texted an associate for someone to come look at my tub.

The associate tells me that no one can come after 3 oclock. I told her that my husband and I work and we cant get home until after three that we needed someone to come at 3:30 - 4. They had nobody after four so if you were working family, there is no way you can get someone to look at the tub, unless youre home or take a day off. I called a supervisor and that supervisor was no help at all as she was again trying to convince me to take a day off instead of having someone come after three.I dont know of any company that does not work weekends or does not have anything 9-to-5.

I am very disappointed and they still did not get back to me since I texted them back and forth since June. They were trying to work with me but didnt.

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Cons:
  • Customer service

Preferred solution: My product looked at and fixed.

Arsen Pgu

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Verified Reviewer
| map-marker Clinton Township, Michigan

Door will not stay shut

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When you close the sliding door it will not stay shut. It opens up about 1 1/2 inches. I called Re Bath and no one answers. It's a dead signal.
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Clarence Wgs

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Verified Reviewer
| map-marker Park City, Utah

Bad performance Salt Lake City Franchise

Concerns the Salt Lake City Office. First contact was a sales person.

He took only pics. Did not measure anything. Said electricity had to be turned off which was not true. Tub was too big.

Did not fit into bathroom. I needed a smaller tub. Their tub did not fit through the bathroom door needing walls to be cut. They Installed their tub the wrong way facing away from the water lines requiring water lines to be re-routed.

Bathroom wall paint was totally ruined. They did not re-paint. Install manager named Holly Holdbrook never answered my phone calls.

Neither did their local law person. I would not recommend the Salt Lake City Office.

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User's recommendation: Be careful of the Salt Lake City Office. they are very difficult to del with and lie a lot.

Kristi S Yoj

Horrible

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Don't ever go with this company. They have a bundled price that says it includes everything and the bathroom would be completely gutted, however they replaced some drywall, flooring, put in about 20 tiles or whatever they were, had a plumber there for a few hours and then put in a stand up shower all for $16,000 and said they would give a $2000 discount. Highly would advise to think twice before signing a contract! The owner said he could not share any pricing.
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Preferred solution: Price reduction

Anonymous
map-marker Ventura, California

Unsatisfactory attempt at small bathroom renovation.

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A series of miscommunication and timely installation. They were understaffed and employees at that time consisted of unskilled workers.

Caustic materials were also used. The Contractors State License Board sanctioned them for improper contract language, no permits issued, and poor workmanship, etc. Money was taken from my bank account without my knowledge and that was a hassle for me to verify with the Bank that I did not authorize its usage. I sued for the money it took to fix their mistakes to make the bathroom useable.

I was awarded the money I sought plus my court costs and interest accrued because of the timely failure to pay. Then, ReBath filed a suit against me to recoup the balance of the contract. Again, the verdict was in my favor given all the supporting evidence. It was Just one headache after another.

Perhaps now, after all this time, improvements have been made. I hold no ill will toward them.

My timing in hiring ReBath was a terrible mistake. I also would never use them again for anything.

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User's recommendation: Hire at your own risk. Have an attorney look over the contract so you fully understand what several words mean.

1 comment
Guest

Sounds like a huckster operation. I was considering them, but NOT a chance now !!!!!

Judith Q Eka
map-marker Lhospitalet De Llobregat, Catalonia

Dissatification of quality to price

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Updated by user Mar 20, 2023

ReBath responded rapidly. Said the salesman was at fault.

Itemized billing is not provided due to competition undercutting price. Again fault of the salesman.

The jets can be adjust some better than others.Now I received a copy of "my" financing contract which is not what I agreed to. Should have insisted on a hard copy agreement prior to signing,

Original review Feb 17, 2023
The salesman's description of what I was ordering (a top of the line whirlpool type tub) came nowhere near what was installed. It was supposed to have adjustable jets. The air jets could be adjusted slightly but the force of the water jets could not. Overall not worth the price. Very disappointed.
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Pros:
  • Rapid response to ordering
Cons:
  • Value of materials

Preferred solution: An itemized list of charges

User's recommendation: Make sure everything is spelled out in detail in the contract and double check everything is what you wanted.

Judith Q Eka
map-marker Tucson, Arizona

Unhappy with

Not only did the workman remove the copper pipe for my tub/shower but want to put in a single valve control when I made a point on insisting I wanted separate valves when ordering the remodel. The workman states he cannot do this.
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User's recommendation: you need watch the work closely if you use this company

Mike T Jkl

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Verified Reviewer

EnerBank, the financing agent is totally screwed up. never have I tried to deal with such a terrible bank.

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not ReBath EnerBank terrible Bank to do business with. really terrible. I will be paying off the balance of the loan
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Rebath FAQs

Winnie Murugi
Winnie Murugi
PissedConsumer Reporter

Re-Bath, LLC specializes in complete bathroom remodeling projects. Headquartered in Phoenix, AZ, Re-Bath has franchises in more than 90 cities across the nation.

ReBath FAQs

All Re-Bath franchises are licensed and insured according to the state requirements. Based on 88 PissedConsumer reviews, Re-Bath has a 1.5 out of 5 stars rating with most complaints concerning poor customer service.

The cost of Re-Bath remodeling services depends upon bathroom sizes and required works. Project scoping is completed by a company designer after visiting the required premises and finding out customer-specific requirements. In-home consulting is free.

Most Re-Bath products and remodeling services come with a warranty covering workmanship and installation. The warranty can be transferred only once. There’s a lifetime warranty for the walk-in tub frames but only 5 years given on components. The warranty depends on the product, so you should check with the company representatives.

The length of remodeling projects is based on the job scope and complexity. Most installations are completed in a week. However, plumbing, HVAC, and electrical problems may affect the deadline.

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