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ReBath - Bottom of shower door leaks

1.5
Details
My first shower caused a lot of water on the floor, I made a complaint with them and they sent one of their service reps out and he noticed that the bottom door seal wasn’t installed properly and that the glass wasn’t level, he took some pictures of it and said that he would report it when he got back to the shop. When the door was installed bother the salesman and the installer said that there’s a different type of bottom seal. Never heard back from them.
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ID
#1781269 Review #1781269 is a subjective opinion of poster.
Service
Rebath Remodeling
Pros
  • Quality of the work performed
  • No problem scheduling an estimate
  • Installer was very professional
Cons
  • Quality of finishes not professional
Reason of review
Bad quality
Preferred solution
Let the company propose a solution
1.8
Details
In January of 2016 they completely took my bathroom down to the studs. The ran new plumping for the sink fixtures and the shower so that everything lined up. I love the extended size of the shower and everything but when my husband was taking a shower last night, water...
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ID
#1726831 Review #1726831 is a subjective opinion of poster.
Pros
  • Product looks great
Cons
  • Shower pan leak less than 4 yrs after install not their problem
Reason of review
Warranty issue
Loss
$5000
Preferred solution
Let the company propose a solution
2.0
Details
ReBath - Warranty is not a priority
ReBath - Warranty is not a priority
Shower was installed in May 2018. The wall-to-floor seal around the shower floor started separating in Feb 2019 and progressively got worse. The floor/pan creaks when stepped on. I called in May 2019 for warranty information and was told that they do not service the...
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ID
#1597176 Review #1597176 is a subjective opinion of poster.
Service
Rebath Shower Installation
Pros
  • Acceptable final work
  • No problem scheduling an estimate
Cons
  • Long time to resolve issue
  • Problem with movement in shower base
Reason of review
Warranty issue
Loss
$9000
Preferred solution
Let the company propose a solution
1.5
Details
The designer came out, and all things considered was a very sweet woman, to do an in-home estimate. We went straight to the bathroom to measure, where she started showing us samples of materials. We had a good idea of the look we wanted, so this went fairly quickly. We...
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ID
#1584876 Review #1584876 is a subjective opinion of poster.
Location
Washington, District Of Columbia
Pros
  • No problem scheduling an estimate
Cons
  • Ridiculously high price quote without any details
2.2
Details
ReBath - Contract dispute
ReBath - Contract dispute
ReBath - Contract dispute
My contract said re-bath would do all necessary wall repairs. When I tried to get the company to come out and take care of the unfinished part of the wall that they had built and the exposed wall where they removed the plumbing they said that wasn't part of the...
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ID
#1544927 Review #1544927 is a subjective opinion of poster.
Location
Oxnard, California
Pros
  • Installer was very professional
Cons
  • Sales person and location manager
Reason of review
Not as described/ advertised
Preferred solution
Price reduction

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1.5
Details
ReBath - Bad Service & Lies
ReBath - Bad Service & Lies
They do not do 4 day installs. I'm on month 3. I have trash bags covering the walls of my shower because they cannot order the right size window. The installer left with my sink not hooked up. I had to do the plumbing! They tore up my yard driving their truck through...
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1 comment
Larry Taylor
#1686083
Home Improvement Expert
If you are not satisfied with the ReBath service, you can send a written complaint to the company headquarters:
ReBath, LLC, 426 North 44th Suite 410, Phoenix, Arizona 85008, United States.
You can also try to reach out to ReBath customer care using the company social networks.
ID
#1530415 Review #1530415 is a subjective opinion of poster.
Location
Roanoke, Virginia
Pros
  • Drain is ok
Cons
  • Price is to high for the little bit of remodeling received
  • Attitude of sales manager and his lack of cooperation
  • Long time to resolve issue
Reason of review
Poor customer service
Loss
$700
Preferred solution
Let the company propose a solution

ReBath - Very poor customer service. Long wait time

1.8
Details
Takes over 2 months to start the project. Wrong vanity top for installation. Waiting 3 weeks for resolution without a bathroom sink. Told it was a priority but now get the runaround. Very poor customer service. Should NEVER had paid in full!! Go elsewhere for your remodel.
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ID
#1463825 Review #1463825 is a subjective opinion of poster.
Service
Rebath Bathroom Remodeling
Pros
  • Courtesy and professional attitude of installers
Cons
  • Manager attitude
  • Long time to resolve issue
Reason of review
Poor customer service
Loss
$10000
Preferred solution
Deliver product or service ordered

ReBath - Dissatisfied

2.4
Details
I had my master bathroom remodeled about 4 years ago. Rebath was located in Jonesboro, AR. Sales person came and everything was explained. We agreed to the service, but we did state that the worked seemed too high. They came in an reasonable time frame. There were two workers. One older man and one younger man. They went to work. The shower door seemed that it was too low, but the older man stated that it was correct. Later on we have found that the shower sprays over the top of the door. Also the shower door that we open to get in and out of the shower was put up where the door tries to stay open. The other door was working o.k. for a while. I later called and someone from the business came and looked at the doors. The man that came said the shower door was put in on an incline. So he had to bring up the shower door top, so it left a space at the top. It looks like it was repaired badly. At the time of installation, they removed the original tile and replaced it. The cheaper tile always looked dirty. I called and the manager at the time at Jonesboro, Arkansas said he would send someone to work on it. The original two men came back, and the older man said nothing was wrong. I went in person to the Jonesboro store and the manager said he would come with the workers the next time. He made an appointment, but they did not show up. I called back and they made another appointment, and I requested the manager again to look at the job. He said he would come. The younger worker came, but the manager did not show up. I called the manager and he said that he did not have the time. The younger man knew what to do. He had to go to Lowes and buy the stuff to remove the filler or the glue to remove off the tiles. He said that he had to buy it out of his pocket. Anytime people ask me about Rebath, I tell them they are too high and done follow up on repairs.
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ID
#1230209 Review #1230209 is a subjective opinion of poster.
Service
Rebath Bathroom Remodeling
Pros
  • Initial sales presentation
  • Install was quick and professional
  • Younger installer he seemed professional
Cons
  • Manager attitude
  • Shower door not installed properly
  • Poor workmanship
Reason of review
Damaged or defective
Loss
$1000
1.7
Details
Had them install their bath/shower system. It is okay but seams were not cleaned very well. Rest of fixtures we purchased and they installed. Joints are wide, sink faucet not lined up with hole in top so rod for drain does not work, dry wall seam still needed work...
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ID
#1206797 Review #1206797 is a subjective opinion of poster.
Service
Rebath Bathroom Remodeling
Cons
  • Quality of finishes not professional
Reason of review
Bad quality
Loss
$2500
Preferred solution
Price reduction

Contact ReBath Customer Service

Website:
Mailing Address:
426 North 44th Suite 410
Phoenix, Arizona 85008
United States
Phone:
(800) 216-8256
Contact ReBath Customer Service

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1.5
Details
The installer finished my 87 year old mothers bath in such a hurry the toilet leaked the shut off valve leaked under the sink then we where left with a curtain rod that didn't work it took them 3 days to come back and fix the toilet leak never fixed the leak under the...
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ID
#1137086 Review #1137086 is a subjective opinion of poster.
Service
Rebath Bathroom Remodeling
Cons
  • Long time to resolve issue
Reason of review
Poor customer service
Loss
$30
Preferred solution
Let the company propose a solution

Beware of Rebath Baton Rouge

2.0
Details
Dealing with Rebath very stressful. Sales person VERY AGGRESSIVE about signing contract. Impolite and insulting when obviously I wasn't comfortable about signing. Never again! Be forewarned.
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2 comments
Anonymous
#1690167

Beware of the "designer", just another scam salesperson.

Anonymous
#1690165

The one we had convinced my wife to sign a bareboned contract and promise to add in all the detail from her notes, after they talked aboit dogs and having kids play together. Yeah, nothing made it into the contract and it was emailed 9 days later with a different email so you can not review or cancel.

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ID
#1067118 Review #1067118 is a subjective opinion of poster.
Service
Rebath Sales Representative
Reason of review
Poor customer service
1.5
Details
ReBath - 8 months and still unfinished
ReBath - 8 months and still unfinished
ReBath - 8 months and still unfinished
ReBath - 8 months and still unfinished
I signed a contract with Re-Bath 8 months ago and I am still waiting for my project to be completed and the repairs done to the areas they damaged during construction. The service has been terrible and the workmanship poor. Here are a few issues- they initially plumbed...
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ID
#994453 Review #994453 is a subjective opinion of poster.
Location
Salt Lake City, Utah
Service
Rebath Bathroom Remodeling
Cons
  • Poor workmanship
Reason of review
Bad quality
Loss
$3000
Preferred solution
Price reduction
2.3
Details
Took 3days and a professional local plumber to finish the job. Randell Mathis did not hold his crew to a high standard. Wichita Falls, Texas has more dependable bath remodelers than this.
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1 comment
Anonymous
#1233258

why name the person and not give more details

Featured
ID
#923252 Review #923252 is a subjective opinion of poster.
Location
Wichita Falls, Texas
Service
Rebath Bathroom Remodeling
Reason of review
Bad quality

ReBath - Most unprofessional company

1.6
Details
Took one year to do my master bathroom. First set of people lost job there, were fired than second set of people came. They finished job after few months. Now since they forgot to join cold water connection in shower, there is only hot water. They have not responded ro phone calls or 2 emails. My friends Mita and B.p. Shah still waiting to hear from them. I know if they don't hear from them in next few days, they are ready to contact lawyers . VERY UNRELIABLE SERVICE. I am their friend mina so writing this on their behalf.
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ID
#916327 Review #916327 is a subjective opinion of poster.
Location
Seffner, Florida
Service
Rebath Bathroom Remodeling
Cons
  • Long time to resolve issue
Reason of review
Not as described/ advertised
Loss
$1500
Preferred solution
Connect my cold water in master bath.
2.3
Details
ReBath - Re-Bath Anchorage Alaska Failure to Honor Warranty
Good Morning, I have made several attempts to get the floor in my bathroom that re-bath repalced fixed or replaced due to peeling or some sort of damage. Re-Bath re-modeled my bathroom in March 2016, after all was said and done I noticed what looked like spakle left...
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ID
#893947 Review #893947 is a subjective opinion of poster.
Location
Anchorage, Alaska
Service
Rebath Bathroom Remodeling
Reason of review
Warranty issue
Preferred solution
Would like the floor replaced or fixed properly, better customer service and a partial refund for the flooring