Whatever you do don't pay Rebath in full prior to installation. I kept calling them for weeks and telling them that I was sure that if I had not paid, they would have come back and done our job.
I think that if I was going to hand them half of the money for the job, they would have come back. They were going and getting other suckers money. The people who finally came were nice enough and they said that they had nothing to do with scheduling. My Mom waited about 2 1/2 months.
Then they left and left the access panel to the plumbing on the floor. Her cat can get up in the wall so he can't go in the room. She had to keep the door closed all the time. She is 85 and this is very upsetting to her.
I have called and called. I would fix it if I could. It has been 2 weeks and they still have not bothered to go back. It would take them 10-15 minutes but obviously they don't care.
If I owned such a company, I would do it myself if I had to. It has been a horrible experience. I told them I was going to tell everyone I know and I am reporting them to the Better Business Bureau.
Seniors Beware! Widows Beware!!
Reason of review: Poor customer service.
Location: Jacksonville, Florida