Re- Bath of Dover NJ. DO NOT USE THESE PEOPLE!!!
We contracted this company in late March to install a new tub liner. We were told at that time that it would take approx. 5 weeks to "special order" the supposedly custom measured materials. Then we were told that installation was to be 1 day.
The salesperson told us that by mid-May at the latest we would have our liner installed. Mid May came and went with no contact from the company. Finally we called and were told that the parts hadn't come in yet and that in shouldn't take too much longer. OK....it's past the date that we expected to be done with this but we are reasonable people...we'll wait.
Now it's late May and still no communication. I call again. Guess what the final part just arrived this morning with todays delivery. Great I say, when can we get it installed?
What's that you say? The earliest is 2 weeks from now? Well OK. That's way past schedule but what the heck.
So now it's June 8th.
The day of installation...finally. I arrange to take the day of from work. Half an hour before the appointment the service guy calls with some bad news. Tells me that they don't have the right tub.
They have a left side drain and mine is a right side drain. So now I flip out. Have the owner call me. He does.
I flip out on him too. That's not who I am in general but this company has got me so *** pissed off that I can't control myself. Owner is a decent guy but *** it this is totally unnacceptable. They have had our money now for over 2 1/2 months and we have squat to show for it.
The owner wants to call around to see if he can procure another tub but I have had enough of this ***. I ask him to return our money and he agrees.
If we don't get the check by the end of the week I have no problem with taking them to court. Hopefully they will follow through this time.
Product or Service Mentioned: Rebath Installation.
Location: Plainsboro, New Jersey